Cancellation & Rescheduling
Plans change — we get it. Bookings can be rescheduled once up to 10 days before your event, subject to availability.
Cancellations made more than 10 days before the event are eligible for a refund (minus non-refundable payment processing fees) or a full booking credit for a future event.
Cancellations or changes made less than 10 days before the event are not eligible for a cash refund. A booking credit or one-time rescheduling may be offered at our sole discretion, based on production status, staffing, and route planning.
Bookings cancelled less than 72 hours before the event are strictly non-refundable and cannot be rescheduled.
Weather & Force Majeure
We operate rain or shine. However, in the event of severe weather (such as hurricane warnings or torrential storms) or other unpredictable events beyond our control, safety comes first.
If we are unable to operate due to official severe weather warnings, your event will be eligible for a one-time rescheduling or a full booking credit.
Cash refunds will not be issued for force majeure events.